Terms and Conditions

On enrolment, we will provide learners with information on: 

• How to access the online learning.
• Their responsibility to complete online learning before their assessment.
• How to prepare for an assessment.
• Where to go for the assessment.

Learners are responsible for: 

• Completing the online learning before attending the assessment.
• Allowing time to complete the online learning.
• Arriving at assessment at the scheduled time.

Important information

• Access to online learning is for six months from the enrolment date. 
• Appointments are for assessment only and do not include training.
• There is one assessment attempt per appointment.
• Changes to assessment appointments can be made (additional fees apply).
• Reassessment opportunities are provided (additional fees apply).
• Reassessment cannot be undertaken on the same day as the initial assessment.

Fees and refunds policy

Fees will be charges and/or no refunds issued for:

• online learning enrolment
• non-attendance or late attendance
• those who do not achieve competency during the assessment
• cancellations within 5 working days of assessment appointment
• appointment change within 7 days
• appointment change within 48 hours.